CustomShirts Return Rules
If the goods delivered by us have a defect such as e.g. A printing error caused by us or a mistake in the material, we will of course replace this article free of charge or return the money for it.
Please note that products which are produced according to the customer's specific requirements, including T-shirts with your own name, clipart or photo are excluded from the right of revocation. Any shirts with a date printed on them will not be returned after that date. Before making an order, please note the following:
1) Compare the size chart
Clothing sizes are unfortunately not binding and vary from manufacturer to manufacturer. For this reason, we have a corresponding measurement table under each product so that you can determine the right size for you. Textiles can result in production-related fluctuations of 2 centimeters. If you are still unsure of the size, simply order unprinted textiles. As soon as they are returned to us, we will refund the full purchase price of the item, without the shipping cost.
2) Groups or large orders
Please submit a test order first to see if you would like the desired product in size, color, cut, quality and printing process. Our customer service will also be happy to help you find the right product or printing process.
3) Check spelling
The text you enter is automatically accepted as a print file and not checked by our team for spelling mistakes. Please double check your design before submitting.
4) Order early
As a rule, all orders are produced within 1-3 business days and then delivered to the shipping carrier. Delivery usually takes another 1 - 4 business days. Unfortunately, there are occasional delays which are not grounds for complaint. For a binding commitment date, please contact our Customer Service.
5) Use a suitable photo
Uploaded photos or clipart are printed in digital direct printing. For this purpose, the clipart should have a resolution of 300dpi in print size. If you do not want the background to be printed, you must save the image as a .PNG file after the background has been removed. You can also send us the graphic and we will remove the background for you (this may delay your order): [email protected]
How do I upload my own picture?
Uploaded photos or motifs are printed in digital direct printing. For this, the image should have a resolution of 300 dpi in print size and be created in the RGB color space. If you do not want the background to be printed, you must save the image as a .PNG file after removing the background. You can use a free service, such as https://www.remove.bg to remove the background before uploading your image.The printing takes place in the CMYK color space. Please note that no bright colors can be realized in this color space.Please note that we can not guarantee color accuracy.
Is there a minimum order?
No, CustomShirts.com has no minimum order quantity.
How are the products made?
Clothing sizes are not standard and vary from manufacturer to manufacturer. For this reason, we have placed under each product a corresponding measurement table, so you can determine the appropriate size for yourself. For textiles, production-related tolerance fluctuations of 1 inch may result. If you are still unsure about the size, just order unprinted textiles. As soon as these are returned to us, we will refund you the full purchase price of the garment. Shipping is a nonrefundable service.
My package was returned to sender (CustomShirts), now what?
Unfortunately, shipping is a nonrefundable service. We can ship it again, but you would need to pay to reship it.
To avoid this, we recommend the following:
-double check your shipping address when placing the order
-make sure someone will be at the address to accept the package
-check your mail daily until the package arrives
-deliver it to your work office, if allowed
-deliver to a PO Box